IFWTCPL

The Unified Customer Experience Platform

ZOHO CRM empowers your sales, marketing, and customer service teams to work as one. Deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates.

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Unified Features for Unified Customer-Facing Teams

Unified Customer Signals

Stay informed of customer interactions across sales, marketing, and service —like whether a customer has responded to your email or visited your website—centrally within the platform.

Unified Analytics

Blend critical business metrics from CRM, Desk, Social, and more with 300+ preset dashboards. Get a complete picture of what's happening in every part of your business, all in one place.

Powerful Automation

Build and automate processes that connect your sales, marketing, and service teams. Use Blueprint to make sure leads, deals, and tickets don't stay in the same stage for longer than they should.

360-Degree Customer View

Get a holistic picture of every customer. View everything from basic customer details collected in your database to service and marketing communications they have received and responded to on one interface.

Omnichannel Customer Engagement

ZOHO CRM allows your customers to reach out to you through their preferred channels, such as phone, email, live chat, surveys, and social media, while enabling your business teams to seamlessly switch between them at will.

Zia and the Power of AI

Zia, Zoho's AI-powered assistant, helps your sales, marketing, and service teams identify customer sentiments, predict anomalies in processes, and auto tag customer tickets and helps support agents respond better to customers.

Why Choose IFW as a Zoho Consulting Partner for ZOHO CRM for your Business?

You feel ZOHO CRM can help your business but are unsure how it would fit your requirements.

Uncertainty regarding the percentage and the possibility of addressing your requirements through customization.

Unsure if you have sufficient in-house capacity to implement and customize ZOHO CRM.

Lack of expertise required to integrate your system with multiple in-house/external systems.

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Need for comprehensive support throughout the process, including product demo, implementation, user education/training, and post-implementation support.

Looking to migrate from an existing system to ZOHO CRM but lack the in-house expertise to execute it securely.

Considering the necessity of working with a Zoho Consulting Partner.

Acknowledgment of the situation but lacking the bandwidth to handle it internally.

ZOHO CRM is particularly useful for the following types of Companies / Businesses

Why Choose IFW as a Zoho Partner for Zoho CRM for your Business ?

You feel Zoho CRM can help your business but are unsure how it would fit your requirements.

Uncertainty regarding the percentage and the possibility of addressing your requirements through customization.

Unsure if you have sufficient in-house capacity to implement and customize Zoho CRM.

Lack of expertise required to integrate your system with multiple in-house/external systems.

Need for comprehensive support throughout the process, including product demo, implementation, user education/training, and post-implementation support.

Looking to migrate from an existing system to Zoho CRM but lack the in-house expertise to execute it securely.

Considering the necessity of working with a Zoho Partner.

Acknowledgment of the situation but lacking the bandwidth to handle it internally.

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